Home > Store Policy

Averill's Sharper Uniforms Store Policy

Customer service is our store policyStore Policies

Delivery
Orders received are shipped the next business day provided the item/s ordered are in stock. We make every effort to identify on the web site items that are currently backordered to us or ship from the manufacturer, and these items may take several weeks for delivery. The method you choose for shipping will determine the cost and estimated delivery time.

Out of Stock
Merchandise that we are no longer able to get is removed from the web site when sold out. Items available but not currently in stock generally take 2 weeks for shipment from the manufacturer. We endeavor to always identify such items on the web site as requiring more time for delivery. However, it is always possible that a sudden burst of orders will leave us out of stock just as your order arrives. In such cases, we will promptly notify you by e-mail that the item is back ordered and give you an estimated delivery time. Of course, you may cancel such an order with no penalty if you are unwilling to wait.

Privacy Policy
We will NEVER give your personal information out to any third party without your expressed approval. You can always view our Privacy Policy: We are very conscious of your right to privacy regarding the information you supply to Averill's Sharper Uniforms. At Averill's Sharper Uniforms, our policy is to use the information you supplied to us only to better serve you. We are not going to sell your information to people who want to send you junk mail. We have adopted a comprehensive set of security measures to ensure that your personal, business and financial information is protected at all times. Specifically, any financial data supplied by you will be kept completely confidential in an electronic, encrypted state. In addition, any confidential data coming to us or going to our provider partners travels across the internet in an encrypted form.

 How We Do Business

Returns & Exchanges

Since we have had a very high rate of return from Production, Film, TV, Theatre, Costume companies, one time photo shoot companies, all merchandise purchased by these types of companies and organizations will be charged a 40% restocking fee and processing charge, NO exceptions.

Returns and Exchanges are accepted within 30 days of delivery to the customer. All altered, custom, worn, washed, soiled, damaged and embroidered garments may NOT be returned or exchanged, these sales are final. All returned items must be in the original package.
      Customers are responsible for all return shipping costs and fees. When returning merchandise please include a copy of your Invoice/Packing Slip, write your name and telephone number on the slip. If more than 1 item is listed, please mark the returning item(s) and explain why you are returning the merchandise. Returned and Exchanged items may be charged up to a 20 percent restocking fee to cover shipping and warehouse handling charges.
     Credit will be issued once the items are returned. Credit will be applied to the method used in payment, may take up to 7 business days to issue credit.
      Delivery tracking/confirmation and insurance is highly recommended when returning merchandise to insure that it is properly received. Please return merchandise to the below mailing address.



Sharper Uniforms

159 Overland Road

Waltham, MA 02451

Returned merchandise voids "FREE" shipping offer, and shipping charges will be charged for original shipment.

All credits issued are valid for 90 days from date of issue.

International Shipments (Outside of the USA):

SharperUniforms.com has partnered with a trusted third-party company, GlobalShopex.com, to fulfill orders for our international customers. Simply add any items you wish to purchase to the shopping cart and choose your country from the drop down menu on the checkout page. The items will then automatically transfer to the GlobalShopex cart where you will complete your order. You may pay with international credit cards, PayPal, SafetyPay, bank transfer, Money Gram or other local forms of payment.

Once your order is placed, all inquiries should be directed to GlobalShopex at customercare@globalshopex.com or (786) 391-4868.

ALL INTERNATIONATIONAL SALES ARE FINAL, NO RETURNS OR EXCHANGES ACCEPTED.

Local International Customer Service Telephone Numbers:

Australia (Sydney) Tel: (612) 9037 0252

Canada (Toronto) Tel: (416) 840 5719

United Kingdom Tel: (020) 3371 9380

Japan (Tokyo) Tel: (3) 4520 9639

Spain (Madrid) Tel: (91) 829 5114

South Africa Tel: (27 10) 500-2487

France (Paris) Tel: (01) 7666 0593

Mexico (DF) Tel: (52) 5553512656

Brazil (Sao Paulo) Tel: (55) 213958 1440

Peru (Lima) Tel: (51) 17087236

Colombia (Bogota) Tel: (1) 508 2859

Chile (Santiago) Tel: (56)2 29382628

Legal Information:
All information and graphics appearing on these pages is copyright protected by either the manufacturer of the goods displayed or by SharperUniforms.com. All rights reserved.
     

If you need support with any aspect of this site, our products, or your order, please use one of the methods below to contact us.

Support Methods

E-Mail: Sharper Uniforms
Phone: 1-877-284-1761
Fax: 781-790-1266
Mail: Averill's Sharper Uniforms
159 Overland Road
Waltham, MA 02451

Averill Sharper Uniforms offers complete uniform Decoration Services:
We offer full service Embroidery, Screen Print and Heat Seal services. Please e-mail your logo, item number, and quantities to us at Sharper Uniforms and we will send you a price quote.

Custom Uniforms:
We can modify any off the shelf garment to your needs or manufacture a complete custom garment. Please let us know your specifications.

For personal service please call us at 1-877-284-1761 or e-mail us at Sharper Uniforms.
Shop Uniforms
Customers Say...

I decided to buy through your company because you, and your staff were prompt and pleasant to deal with, and I felt more confident that the order would be processed correctly based on the positive nature of that interaction.

Tyler, Idaho

Thank you so much for your assistance with our order in November. We had such a great first-time experience with Sharper Uniforms, that we would like to use you again to place an order for our summer polos

Rebecca, Reston

I wanted to let you know how grateful I was for your superb customer service. I found a lot of unanswered calls and unreturned emails diving into the uniform provider industry. You were the shining exception. Delivering what I asked for quickly and professionally. As I said on the phone, your blazer was my first choice.

Daniel, Austin

Thank you so much! The sizes that you sent in the sweater vests worked out perfectly, and the color ended up being awesome!

Leesa, Raleigh

Placed an initial order for 6 aprons to see if we would like them. Well - placed 2 more orders right away. Superb quality, love the colors (we've been looking for hot-pink for a long time) speedy delivery We couldn't be more pleased!

Samantha, Los Angeles

The women's and men's server shirts are fantastic, we really like the Cafe shirt model

Ginny, NYC

Great selection of restaurant uniforms, and nice pricing, it was a pleasure doing business with Sharper Uniforms!

Jill, PA

We received the Polo Shirts… they look great! I’m very happy with the product and even the colors of our logo… they were right!! Thank you for all of your help! We will definitely be doing business with your company in the future!

Erin, New Jersey

We love the 2 day delivery and free hemming on hotel pants! I couldn't believe that if Sharper Uniforms hems the pants we can exchange, and even return the pants!

Jim, San Francisco

The customer service over the telephone is great, I was able to have all my hotel uniform questions answered, it was so nice to have a live person answer the phone!

Sandy, New York City

The WEB site is very easy to navigate, I really like the feature of Companion Items & Recently Viewed Items, it makes the restaurant uniform shopping experience much more enjoyable!

June, Miami

It was great that I was able to Chat and request a hotel uniform catalog, we have multiple decision makers, and having a catalog made the process a lot smoother!

Alec, Boston

I like the fact the Sharper Uniforms recommended we try samples before we put in a large order for country club shirts. This way we were able to determine, size, fit, and color, and make sure management approved of the selection. It definitely was the way to go!

Lisa, Chicago

We realy like the fact that Averill's Sharper Uniforms is able to serve all our hotel uniform needs for all our departments: Front Desk, Food & Beverage, Banquets, Housekeeping and Maintenance.

Cindy, LA

The hotel uniforms are very nice. Your selection allows us to fit out all our hotel departments with one stop shopping!

Andrew, New Orleans

The restaurant apron selection is great, both in variety of styles and colors!

Ginny, San Francisco

We really love the ladies fitted blouses for our restaurant, the stretch fabric works really well, and it's nice to have a wide color selection.

Tina, Boston

View All
Submit Testimonial
Trustpilot
Restaurant Trade Show Specials
Why shop with us?
  • Live customer service 7 days per week, same day shipping
  • Decorating Services: Embroidery, Screen Printing & Heat Seal
  • Customize garments: change buttons, cuffs collars
  • Volume pricing
  • Custom aprons made in USA, 20 plus colors available