Home > FAQs


Q: Where is your retail store located?

A: We currently do not have a retail site, Please shop on our website or call 1-877-284-1761 to place orders.

Q: How long does it take for garments to ship and what does it cost?

A: Shipping charges and delivery times are based on the weight of the garments and shipping distance from the warehouse(s) that is being sourced. The shipping charges shown are real time, and are the actual rates for the shipping method selected. Approximate delivery dates are given when filling out your billing and shipping information.

Q: Does Sharper Uniforms offer free samples?

A: This is done on a case by case basis. As we tell customers, if we offered free samples to all customers, we would probably be out of business tomorrow, we do not get free garments from our manufacturers. Please e-mail info@sharperuniforms.com with your request.

Q: What are embroidery costs and how do we send you our logo?

A: There is a one time charge to digitize your logo. The cost to digitize is based on the logo size and the stitch count. It typically runs $95 or less. There is an additional charge to apply the embroidered logo onto the garment. We can supply you a free estimate of all embroidery charges, please email your logo in jpeg, esp, or tif file formats to info@sharperuniforms.com.

Q: What is your return and exchange policy?

A: All garments must be returned or exchanged within 30 days from delivery, in their original packages. Please return the packing slip with your name and telephone number, all items must be returned to Averill's Sharper Uniforms 159 Overland Road Waltham, MA 02451. All embroidered and custom items may NOT be returned. Please see our Store Policy regarding restocking fees.

Q: Do you have catalogs?

A: Yes, we do, please specify what type of uniforms you are interested in purchasing. Email your name, organization, and address to info@sharperuniforms.com.

Q: Can I measure my staff to determine the size of server uniform garments?

A: We find that measurements do NOT work when trying to determine the size of server uniform garments. First of all, everyone measures their staff a little differently, it is not an exact science. Secondly, every manufacturer sizing for restaurant uniforms is a little different. We highly recommend that you order a few sample sizes, to determine size, fit, and color of the waitstaff uniforms. This methodology has worked wonderfully for our clients.

Q: What is the best way to determine the colors of our server uniforms in our venue?

A: After you receive sample hospitality uniforms you should view the garments in the lighting of your venue. Do NOT view the garments under bright office lighting. Most hospitality venues are dimly lit, so it is critical to view the uniforms under live lighting conditions.

Q: Do you handle International shipments?

A: We have partnered with Global ShopEX to service our international customers. There is an International check out button on the shopping cart page, or when you select your destination country on the drop down menu, on the billing and shipping page, you will automatically be directed to Global ShopEx's Secure International Checkout page. You will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Global ShopEx will charge your credit card for the entire purchase. We will ship the goods to Global ShopeEx's Global Distribution Facility where Global ShopEx will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

All questions regarding your International shipment should be directed to GlobalShopex at customercare@globalshopex.com or (786) 391-4868.

Averill Sharper Uniforms offers complete uniform Decoration Services:
We offer full service Embroidery, Screen Print and Heat Seal services. Please e-mail your logo, item number, and quantities to us at Sharper Uniforms and we will send you a price quote.

Custom Uniforms:
We can modify any off the shelf garment to your needs or manufacture a complete custom garment. Please let us know your specifications.

For personal service please call us at 781-790-1244 or e-mail us at Sharper Uniforms.
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Customers Say...

I decided to buy through your company because you, and your staff were prompt and pleasant to deal with, and I felt more confident that the order would be processed correctly based on the positive nature of that interaction.

Tyler, Idaho

Thank you so much for your assistance with our order in November. We had such a great first-time experience with Sharper Uniforms, that we would like to use you again to place an order for our summer polos

Rebecca, Reston

I wanted to let you know how grateful I was for your superb customer service. I found a lot of unanswered calls and unreturned emails diving into the uniform provider industry. You were the shining exception. Delivering what I asked for quickly and professionally. As I said on the phone, your blazer was my first choice.

Daniel, Austin

Thank you so much! The sizes that you sent in the sweater vests worked out perfectly, and the color ended up being awesome!

Leesa, Raleigh

Placed an initial order for 6 aprons to see if we would like them. Well - placed 2 more orders right away. Superb quality, love the colors (we've been looking for hot-pink for a long time) speedy delivery We couldn't be more pleased!

Samantha, Los Angeles

The women's and men's server shirts are fantastic, we really like the Cafe shirt model

Ginny, NYC

Great selection of restaurant uniforms, and nice pricing, it was a pleasure doing business with Sharper Uniforms!

Jill, PA

We received the Polo Shirts… they look great! I’m very happy with the product and even the colors of our logo… they were right!! Thank you for all of your help! We will definitely be doing business with your company in the future!

Erin, New Jersey

We love the 2 day delivery and free hemming on hotel pants! I couldn't believe that if Sharper Uniforms hems the pants we can exchange, and even return the pants!

Jim, San Francisco

The customer service over the telephone is great, I was able to have all my hotel uniform questions answered, it was so nice to have a live person answer the phone!

Sandy, New York City

The WEB site is very easy to navigate, I really like the feature of Companion Items & Recently Viewed Items, it makes the restaurant uniform shopping experience much more enjoyable!

June, Miami

It was great that I was able to Chat and request a hotel uniform catalog, we have multiple decision makers, and having a catalog made the process a lot smoother!

Alec, Boston

I like the fact the Sharper Uniforms recommended we try samples before we put in a large order for country club shirts. This way we were able to determine, size, fit, and color, and make sure management approved of the selection. It definitely was the way to go!

Lisa, Chicago

We realy like the fact that Averill's Sharper Uniforms is able to serve all our hotel uniform needs for all our departments: Front Desk, Food & Beverage, Banquets, Housekeeping and Maintenance.

Cindy, LA

The hotel uniforms are very nice. Your selection allows us to fit out all our hotel departments with one stop shopping!

Andrew, New Orleans

The restaurant apron selection is great, both in variety of styles and colors!

Ginny, San Francisco

We really love the ladies fitted blouses for our restaurant, the stretch fabric works really well, and it's nice to have a wide color selection.

Tina, Boston

Why shop with us?
  • Live customer service 7 days per week, same day shipping
  • Decorating Services: Embroidery, Screen Printing & Heat Seal
  • Customize garments: change buttons, cuffs collars
  • Volume pricing
  • Custom aprons made in USA, 20 plus colors available